30 Days Return
Enjoy 30 days to get opinions so you can be 100% sure of your purchase.
100% money back guarantee
We care about your satisfaction and stand behind every item we sell. If you are not 100% satisfied with your purchase, you may return it to our offices within 30 days of the shipment date for a full refund or exchange.
In addition, we also offer several other valuable services to our clients.
(1) Lifetime warranty
We warrant that all items will be free from any manufacturing defects at the time of delivery. Our quality-control staff personally inspects every item prior to shipment, so it is very unlikely your purchase will be anything less than perfect. In the event that there is ever a problem with your jewellery, it can be sent back to our office for inspection and/or repair. We also offer free prong tightening, repolishing, and cleaning for the life of your fine jewellery.
(2) Free resizing
VellaDiamonds.com will resize your ring free-of-charge anytime within the first 60 days of purchase. Free resizing is available for all platinum, white gold and yellow gold engagement rings. To have your item resized free-of-charge, please contact our customer service representatives.
In order to process a return, contact our Customer Service department at +65 8879 8888. All refunds will be processed within five days and done in the form of the original purchase method. Bank wires are refunded via company cheque.
Terms & Conditions
- Returned merchandise must be undamaged and in "new and unused condition" to be eligible for refund or exchange.
- Items showing obvious signs of wear or alteration by a jeweller other than Vella Diamonds will not be accepted.
- Loose diamonds must also be accompanied by the original laboratory grading report or a $250 charge will be charged for replacement of the certificate.
- Special orders are not returnable. In addition, any engagement ring design sold without a centre diamond may be subject to a 20% restocking fee.
- Eternity bands and tension rings cannot usually be resized and must be completely remanufactured. For that reason it is very important you order the correct size at the time of original purchase.