you find the answer here ?
Do you have a retail store?
We have E-commerce platform and we have a showroom in our office, and we'd love to meet you there.
We operate mostly online in order to cut overhead costs, which thereby allows us to focus more on providing greater quality and service to our customers. This also means that our customers will receive high-quality products at a better value as compared to your local jewelry stores.
Are these real natural diamonds?
Yes, all of our diamonds are natural and have been authenticated and verified by renowned diamond grading institutions such as GIA.
Are the diamonds conflict-free diamonds?
Here at Vella Diamonds, we ensure that all our customers receive conflict-free diamonds. These diamonds have undergone the Kimberley Process Certification Scheme (KPCS) and are certified to be free from any conflicts or human rights violations.
Do all the diamonds come with a grading report?
Yes, all of our diamonds come along with a GIA or AGS grading report for authentication.
Do you offer appraisal?
No, but we can recommend many local or overseas reputable appraisers to you.
What type of payments do you accept?
- all major credit cards (Visa, MasterCard)
- PayPal, paynow
- Bank transfer
- Bank wire
Do you offer instalment?
Yes, Vella Diamonds offers payment options to make your purchase experience smooth and efficient. One such option is the Atome payment, whereby you can split your purchase into three interest-free months.
Is it possible if I pay with a bank wire?
Yes, bank wire customers receive a 1.5% discount off their entire order.
Do you ship internationally?
Yes, we ship internationally via Fedex and DHL.
How much is the shipping cost?
Vella Diamonds provide fast and free shipping on all order destinations, regardless of order amount.
Shipping costs are absorbed by Vella Diamonds, so you can enjoy fast and free shipping on all order destinations.
How long does the delivery take?
Once orders have been placed, your packages will arrive in approximately 2 to 3 weeks’ time.
How is my order packed?
We ship using a secure box, along with its certificate, gift box and invoice.
Can I track my order? / How do I track my order?
Your tracking number will be emailed to you as soon as your item has been shipped. You may also access the shipping information by viewing your Order Status page.
Do you collect tax and duty in my state?
Yes there will be a 7% prevailing GST rate in Singapore. For other countries, any duty or tax paid on the product will be charged to you as part of your purchase price.
What if my package is lost?
Vella Diamonds takes extra precaution to ensure that your order arrives promptly and safely. Your order will be fully insured during transit, and we will require a signature for all packages. Please read our shipping policy for further information.
What is your return policy?
All jewelry are eligible for 14 days return. However, our engagement and proposal rings are not eligible for return.
Do I pay for the return shipping fees?
You do not need to pay for the return shipping fees.
How much does it cost for resizing? / Resizing Policy
At Vella Diamonds, we provide a free one time resizing within 60 days after collection.
Is the shipment secured?
Yes, all our items are fully insured during transit and would require a signature at the time of delivery.
Is the transaction secured?
Yes. Vella Diamonds ensures that our customers’ purchases are secure. Credit card orders are placed over a secured connection, only authorized personnel will have access to your billing information stored on our secure server.